XingLian QuantStar-linked Quant Terminal
中文
Customer support

Support tickets

Use tickets for account, subscription, client access, download, installation, client runtime, signal display, order state, risk block or account reconciliation issues. Provide enough detail to locate the issue; never submit passwords, keys or broker credentials.

Account/LoginSubscription/OrderClient accessDownload/InstallClient runtimeSignal/OrderRisk/ReconciliationContinuous support

Create support ticket

Account emailClient versionWindows versionError text / screenshot noteOrder / risk / reconciliation promptTime of issue

Submit only information needed to locate the issue. Do not submit passwords, keys, broker login details or sensitive local files.

Common issues and support scope

Client or download issueCheck subscription state, client access state, download eligibility and file integrity information first.
Client runtime issueProvide client version, Windows version, error text and time. Submit diagnostic packages only when support asks for them.
Signal, order or risk promptTell us whether the prompt is about factor signals, AI account control, risk block, order state or account reconciliation.
Support scopeWe help locate software and account-chain issues. We do not request broker passwords, promise returns or help bypass risk controls.